::: Teleconnect & Service - Enterprise Solutions :::

You are operate a call center and face all challenges in the areas of inbound, outbound, email management, ACD or IVR. Do you want your KPI’s to improve and discover further optimization possibilities? With Teleconnect & Service you have a competent partner, who will consult and implemnt special solutions.

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Many intelligent products in the market either resolve performance problems in inbound and outbound areas, support operational personnel planning or extend your system architecture. Yet which tool fits best into your architecture? What approach can realistically and economically ensure the required results? We know the answers.

Our strategic partners are well positioned in the contact center market. Numerous proven joint partnership projects and product experience are under one roof, enabling us to develop "state-of-the-art" solutions for your requirements.

We at Teleconnect & Service have many years of experience in the call/contact center business and service for over 1,800 call center agents. We know the vendor market, and can recommend the best product to fulfill your specific requirements. As solution developers and manufacturer independent solution supplier we also take the responsibility to integrate the solution into existing IT environments of customers, defining interfaces and training the responsible persons up to the complete system functinonality. Naturally we are also available with our own first and second level support after integration.

By employing suitable technologies and processes, we can improve the profitability of your enterprise.

Our unique 360° service concept will inspire you. Talk to us!

		Introduction/integration of IVR and ACD
		Outbound (Predictive Dialer) - and multi channel solutions
		Campaign management, language portals and multichannel tools
		Front-end optimization and development
		Universal application development and integration
		System-independent, multilayered consulting achievements
		Adoption of individual processes or complete process chains
		External feedback/performance benchmarks
		System integration in heterogeneous system environments
		Systemwide- service concept
		360° consulting - one-stop shopping

© 2008 Teleconnect & Service GmbH